Complaints and
Procedures
At Churnet View Middle, we aim to handle concerns promptly, fairly and in line with our Trust policy procedures. If you have a complaint, please raise it in the first instance with the relevant member of staff or the school office so we can understand the issue and respond appropriately. We will acknowledge your concern and explain the next steps, including how it will be investigated and who will be involved. Where appropriate, we may invite you to discuss the matter to clarify facts and agree any actions. If you are not satisfied with the outcome at the school stage, you can request that the complaint is considered further in accordance with the Trust policy procedures. We will keep you informed of progress and ensure that your concerns are dealt with in a professional manner, respecting confidentiality and the wellbeing of pupils at all times.
